Privacy Policy

Last updated: July 2026

1. Who we are

SCALE-UP LTD ("we", "us") is an engineering company registered in Rwanda, with offices at KN 3 Road, Gratia House, Kigali. This policy explains how we handle personal information collected through our website (www.scaleup.rw) and in the course of our business.

2. Information we collect

• Contact details you provide through our contact form, by email or by phone - such as your name, email address, phone number and company.
• Project information you share with us when requesting a quote or engaging our services.
• Technical data generated when you browse the website, such as pages visited and device type, where analytics tools are in use.
• Recruitment information such as CVs and cover letters, if you apply to join our team.

3. How we use your information

• To respond to enquiries and provide quotations.
• To deliver and administer our engineering services and contracts.
• To consider applications for employment.
• To improve our website and communications.
• To meet legal, regulatory and contractual obligations.

We do not sell personal information, and we do not use it for unrelated marketing without your consent.

4. Sharing of information

We share information only where necessary to deliver our services - for example with project partners, equipment manufacturers or professional advisers - and only to the extent required. We may also disclose information where the law requires it.

5. Data retention

We keep personal information only as long as needed for the purpose it was collected, or as required by law and professional record-keeping obligations. Project records may be retained for the duration of warranty and statutory periods.

6. Security

We apply reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, but we work to protect your data against unauthorised access, alteration or loss.

7. Your rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccuracies, or ask us to delete information we no longer need. To exercise these rights, contact us at info@scaleup.rw.

8. Third-party links

Our website may contain links to external sites (for example, mapping services). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent revision shown above.

10. Contact

Questions about this policy or our data practices can be sent to info@scaleup.rw or by post to SCALE-UP LTD, KN 3 Road, Gratia House, Kigali, Rwanda.